I recently went to the Fashion Show Mall to go shopping for
an outfit for my friend’s birthday. I usually go to the same stores, Nordstrom,
Topshop and Forever 21. So this visit was as standard as always, but I was
really surprised by the customer service in Topshop. I really am not one that
likes to be bothered while I’m shopping because most of the times I don’t even
know what I want. This time was different because an associate comes up and
compliments me on what I’m wearing, which is always a plus, but then she starts
to recommend items that resemble that style I’m wearing. I was honestly
impressed with the service she was giving me because I liked almost everything
she showed me. I pointed out the things I wanted to try on and she immediately
got me a dressing room. I browsed around for some other clothes but she really
nailed it. Once I was in the dressing room she asked me once if everything was
going okay and I said yes and she didn't bother me again, also she brought me
one more item she thought I would really like and again I did. Once I was
finished she was very attentive, but not clingy or annoying about checking out.
I wasn't quite ready because I always like to double check the store before I buy
anything. Again she was not following me around or staring at me until I was
done, so that made me happy. As soon as I was ready, she noticed I was in line
and opened up a register to check me out. I get that she works on commission,
so she was doing this more for her benefit, but honestly she made me feel as if
I was important.
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